Abstract
LKnowledge on the impact of feedback orientation measures and the effect of satisfaction with feedback on performance is scarce. Therefore, the aims of this study were: to identify the influences of feedback utility, accountability, self-efficacy and social awareness on satisfaction with feedback; and to define the effect of satisfaction with feedback on performance through regression analyses for the case of employees of a Mexican government agency. Then, two questionnaires were designed and applied. The first one considered the feedback orientation scale and 76 employees. The second questionnaire involved measures of in-role behavior and five managers. Almost 87% of the employees’ satisfaction with feedback variation is explained by the direct additive effects of utility, accountability, self-efficacy, and social awareness. The employees’ performance variation depends on satisfaction with feedback.
References
Ammons, R. B. (1956). Effects of knowledge of performance: A survey and tentative theoretical formulation. The Journal of General Psychology, 54(2), 279-299. doi: 10.1080/00221309.1956.9920284
StatPlus:mac, AnalystSoft Inc. (2017). Statistical Analysis Program for Mac OS®. Version v6. http://www.analystsoft.com/en/
Anseel, F., Van Yperen, N. W., Janssen, O., & Duyck, W. (2011). Feedback type as a moderator of the relationship between achievement goals and feedback reactions. Journal of Occupational and Organizational Psychology, 84(4), 703-722. doi: 10.1348/096317910X516372
Ashford, S. J., & Cummings, L. L. (1983). Feedback as an individual resource: Personal strategies of creating information. Organizational Behavior and Human Performance, 32(3), 370-398. doi: 10.1016/0030-5073(83)90156-3
Chen, G., Gully, S. M., & Eden, D. (2001). Validation of a new general self-efficacy scale. Organizational Research Methods, 4: 62-83. doi: 10.1177/109442810141004
Dahling, J. J., Chau, S. L., & O’Malley, A. (2012). Correlates and consequences of feedback orientation in organizations. Journal of Management, 38(2), 531-546. doi: 10.1177/0149206310375467
Gregory, J. B., & Levy, P. E. (2012). Employee feedback orientation: Implications for effective coaching relationships. Coaching: An International Journal of Theory, Research and Practice, 5(2), 86-99. doi: 10.1080/17521882.2012.691888
Keeping, L. M., & Levy, P. E. (2000). Performance appraisal reactions: Measurement, modeling, and method bias. Journal of Applied Psychology, 85(5), 708-723. doi: 10.1037/0021-9010.85.5.708
Kuvaas, B. (2006). Performance appraisal satisfaction and employee outcomes: mediating and moderating roles of work motivation. The International Journal of Human Resource Management, 17(3), 504-522. doi: 10.1080/09585190500521581
Lawshe, C.H. (1975). A quantitative approach to content validity. Personnel Psychology, 28, 563–575. doi: 10.1111/j.1744-6570.1975.tb01393.x
Linderbaum, B. A., & Levy, P. E. (2010). The development and validation of the feedback orientation scale. Journal of Management, 36(6), 1372-1405. doi: 10.1177/0149206310373145
London, M., & Smither, W. (2002). Feedback orientation, feedback culture, and the longitudinal performance management process. Human Resource Management Review, 12, 81-100. doi: 10.1016/S1053-4822(01)00043-2
Maurer, T. J., & Weiss, E.M. (2010). Continuous learning skill demands: Associations with managerial job content, age, and experience. Journal of Business and Psychology, 25(1), 1-13. doi: 10.1007/s10869-009-9126-0
MicroSoft Corporation. (2011). MicroSoft® Excel®, Version 14.7.1 for Mac. Santa Rosa, CA, USA.
Payne, R. B., & Hauty, G. T. (1955). Effect of psychological feedback upon work decrement. Journal of Experimental Psychology, 50(6), 343-351. doi: 10.1037/h0045068
Rasheed, A., Khan, S. U. R., Rasheed, M. F., & Munir, Y. (2015). The Impact of Feedback Orientation and the Effect of Satisfaction With Feedback on In-Role Job Performance. Human Resource Development Quarterly, 26(1), 31-51. doi:10.1002/hrdq.21202
Savalei, V., & Bentler, P. M. (2010). Structural equation modeling. Corsini Encyclopedia of Psychology, 1-3. doi: 10.1002/9780470479216.corpsy0953
Tonidandel, S., Quiñones, M. A., & Adams, A. A. (2002). Computer-adaptive testing: The impact of test characteristics on perceived performance and test takers’ reactions. Journal of Applied Psychology, 87(2), 320-332. http://dx.doi.org/10.1037/0021-9010.87.2.320
Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17(3), 601-617. doi: 10.1177/014920639101700305